Readymed

Terms & Conditions

Medical Emergencies: If you require immediate medical attention, contact your treating general practitioner or call 000.

DO NOT USE THE PLATFORM IF:

you have or think you may have an emergency or critical condition or symptom, including, but in no way limited to:

severe chest pain;
heart attack;
stroke;
loss of consciousness;
severe bleeding; or
breathing difficulty.

If you are in doubt about the seriousness of your condition, the appropriateness or effectiveness of using this Platform or believe that you, or anyone is in an urgent, dangerous or emergency situation, you should not use the Platform and instead contact 000 immediately or seek alternative and appropriate medical services.

Prescriptions: Please note that the Health Practitioners providing the Services will only be prescribing medications that they reasonably believe to be necessary to treat your health conditions.

In no event, will they be prescribing:

medications or drugs listed in Schedule 8 of the SUSMP No 35 (Poisons Schedule February 2022);

Our disclosures

Please read this Agreement carefully prior to accepting this Agreement. By accepting this Agreement, you agree that:

we may amend the Platform Fee and Processing Fee by providing you with written notice. If you do not agree to this, you may terminate the Agreement;
we may set-off or deduct from any monies payable to you under this Agreement (including but not limited to the Medication Fees), any amounts which are payable by you to us (whether under this Agreement or otherwise), including but not limited to the Service Fee, Processing Fee, and Platform Fees;
we are acting as your limited payment collection agent and we are not required to pay you any amount until we receive payment from the Patient;
we may modify our fees by giving you 30 days written notice;
any amounts refunded to a Patient may become a debt that you owe us;
subject to your Consumer Law Rights, you have not relied on any representations or warranties made by us prior to entering this Agreement that are not included in this Agreement;
you may be required to pay our costs arising from your (or your Personnel’s) acts or omissions, your (or your Personnel’s) breach of this Agreement or any Law; any Data Incidents caused by you (or your Personnel); and your provision of any documentation or information to us;
subject to your Consumer Law Rights, we exclude our Liability for any payment fraud by a patient; your (or your Personnel’s) acts or omissions, any use of the Services by a person other than you, any works, services, goods materials or items which do not form part of the Services set out in this Agreement, events beyond our reasonable control (including Force Majeure Events) and Consequential Loss;
subject to your Consumer Law Rights, our Liability for the supply of the Services will be limited to, at our discretion, the repayment of the Service and Platform fee paid by you to us;
this Agreement will automatically renew unless you provide us with prior notice that you wish to terminate this Agreement (see Term in the Schedule);
If S4/S8 drugs are requested by consult booking and the doctor disagree or unwilling to prescribe the drug, the customer may be eligible for a refund except third party fee.

This Agreement does not intend to limit your rights and remedies at law, including any of your Consumer Law Rights.

1. Overview

Thank you for using ReadyMED.

We facilitate the provision of health services, including telehealth consultations, from health practitioners such as doctors and nurse practitioners (Health Practitioners) to individuals (the Services) and we connect individuals with partner pharmacies (Pharmacies) to facilitate the dispensing of certain prescription medications.

Our online platform consists of our website located at https://readymed.com.au (Platform), which is owned and operated by ReadyMED Telehealth Pty Ltd ACN 680 898 202 (ReadyMED, we, us, our). Please read these terms and conditions (Terms) carefully as they form a contract between Platform users (User, you) and us (Agreement). By using the Platform, you agree with and accept the Terms in this Agreement.

This Agreement, our Privacy Policy and all policies and guidelines published on the Platform from time to time form the entire agreement between you and us. If you do not accept any terms of the Agreement, you must cease using the Platform immediately.

We reserve the right to amend the Terms at any time, and by continuing to use the Platform, you accept the Terms as they apply from time to time.

2. Scope of Our Platform

2.1 Overview

(a) Our Platform connects individuals with Health Practitioners for the purposes of running telehealth consultations. The Health Practitioners are registered doctors or nurse practitioners.

(b) Through the Platform, Health Practitioners can provide a range of health services to individuals, if the Health Practitioner considers it appropriate and in line with their legal obligations.

(c) Our Platform also connects individuals with Pharmacies and facilitates the order and delivery service for certain prescription medications (Medication).

2.2 Our role

(a) We act as the developer and provider of the Platform and our role is limited to:

facilitating your access to and use of the Platform;
taking feedback about the Platform; and
improving and modifying the Platform.

(b) By accessing and using the Platform, you agree and acknowledge that:

we do not offer or provide any medical or health services, or employ any Health Practitioners or Pharmacies to provide health services to individuals;
you are not able to choose your Health Practitioner;
we are not responsible for, and have no control over the use of the Platform by other Users;
we are not responsible for and do not control, any consultation, any health services or the accuracy of information provided by Health Practitioners;
we are not responsible for and do not control, any services from Pharmacies; and
we reserve the right, but are not obliged, to monitor, verify, modify or delete, any material or information created, generated or transmitted by Users through the Platform (collectively, User Content) and we do not control the accuracy of User Content.

3. Registration and Access to Platform

3.1 Requests for Health Services via the Platform

(a) To use the Services, you must accept these Terms and our Privacy Policy which forms a contractual relationship between you and us.

(b) To use our Platform, you must:

possess the legal right and ability to enter into a legally binding agreement;
provide complete and accurate information to all the items in the request page of the Platform, which includes your full name, date of birth, contact details (including email address and phone number), credit or debit card details, and medical history (Request Information).

(c) The information you provide us through the Platform, including but not limited to your Request Information, must be accurate, complete and up to date. We are not obliged to confirm the identity of Users but may, at our discretion, take reasonable steps to ensure details are accurate.

(d) You acknowledge and agree that if the information that you provide to us is incomplete or inaccurate, the Health Practitioners may not be able to provide their health services to you.

(e) We reserve the right to refuse to process any User requests for any reason at our sole discretion or to deny anyone access to a subscription or the Platform at any time and for any reason, without notice.

3.2 Requests for Pharmacy Services using the Platform

(a) The Platform connects a User with Pharmacies and facilitates an order and delivery service for Medication.

(b) You may:

request that a Health Practitioner sends a prescription that they have written during the provision of Services (Prescription) to a Pharmacy or directly to you by mail; and
place an order for Medication through the Platform with a Pharmacy (Order Request). The Order Request is sent to the Pharmacy through the Platform.

(c) The Pharmacy may accept or reject a User’s Order Request (which, if accepted, becomes an Order). By accepting an Order Request, the Pharmacy confirms that it is legally permitted to supply the Medication in the Order Request. Pharmacies may reject an Order Request:

in their sole discretion,
if the Medication is not in stock, or
if the Pharmacy cannot contact you to confirm details of your Prescription.

If the participating Pharmacy rejects an Order Request, we may offer the Order Request to other participating Pharmacies on the Platform (if any).

(d) Once a Pharmacy has accepted an Order Request, the Pharmacy and User can communicate using contact details provided on the Platform. Pharmacies may need to contact Users in order to confirm Prescription details.

(e) Once a Pharmacy has dispatched the Medication requested by a User, the User will be notified of the estimated timeframe for the delivery of the Medication via email by the Pharmacy.

(f) Payment for any Order will be made by the User when the Pharmacy accepts an Order Request. Users will make payment through our third-party payment processor.

(g) Each User understands and agrees that the Platform is an online introductory platform and only provides ordering and delivery services. Our responsibilities are limited to facilitating the functionality of the Platform and delivering the Medication. We are not an employment agency or labour hire business and Pharmacies are not our contractors or agents.

(h) We are not a party to any agreement entered into between a Pharmacy and a User. We have no control over the conduct of Pharmacies, Users, and any other users of the Platform and the services. We accept no liability for any aspect of the User and Pharmacy interaction.

(i) In using the Platform to access Pharmacy Services, you agree that:

Pharmacies may only sell or provide Medications that are listed on our website and will not accept an Order through the Platform that includes any Medications classed as controlled or restricted drugs/substances under Schedule 8 of the SUSMP No 35 (Poisons Schedule February 2022);
the dispensing of requested Medication may require a phone consultation or in-person consultation with the Pharmacy;
if you do not provide a valid prescription, a Pharmacy may not be able to accept an Order Request;
if you are placing an Order Request for your child or other charge, you warrant that you are that child’s parent or legal guardian.

3.4 Account

(a) Where the option is made available to you through the Platform, you may register for an account with us (Account) to allow you to receive the Services and manage any health services that you receive from Health Practitioners.

(b) To register for an Account, you must provide complete and accurate information to all the items in the Account registration page of the Platform (Registration Information). Your Registration Information must be complete, accurate and up-to-date and you must update your Registration Information through the functionality of your Account if it changes.

(c) When registering for an Account, you must nominate a username and password. You are responsible for maintaining the confidentiality and integrity of the Account, the password, and for all use and activity carried out on your Account. If you believe that there has been unauthorized access to your Account, please contact us.

(d) We reserve the right to deny anyone access to an Account at any time and for any reason, without notice.

3.5 Use

(a) By accessing and using the Platform as a User, you represent and warrant that:

you are at least 18 years of age;
you are currently living in Australia and have an Australian residential address;
you have the legal right, authority, and capacity to agree to and abide by the Terms of the Agreement;
any information that you provide to us or a Health Practitioner through the Platform will be accurate, complete, and up-to-date.

(b) By accessing and using the Platform as a User, you agree and acknowledge that:

we are not a party to, or a participant in, any contractual relationship between Users and/or Health Practitioners and/or Pharmacies;
we do not guarantee the existence, availability, suitability, legality or safety of the Platform;
we do not provide a health service and any communication from ReadyMED or its employees does not constitute medical advice or a health service;
the Health Practitioners and Pharmacies that we connect Users to are not employees or representatives of ReadyMED;
consultations are between Health Practitioners and Users and we are not responsible for any information or services provided in the consultations, and do not warrant that the consultations are suitable for Users;
where you agree, the Health Practitioner may record your consultation for training and quality assurance purposes;
the Health Practitioners have full and absolute discretion in determining whether a consultation or other health service provided via the Platform is suitable for you;
we do not guarantee that a Health Practitioner will issue you with a medical certificate, a prescription or provide any other health service to you following a consultation via the Platform;
we are not responsible for the relationship between Users and Health Practitioners or Pharmacies;
we are not a health service provider or regulated health service under the National Law;
your access to and use of the Platform is non-transferable.

(c) By submitting a request for health services, you agree that we may send you text (SMS) messages, push notifications, and emails as part of the normal business operation of your use of the Platform. You may opt-out of receiving these communications from us by contacting us and you acknowledge that opting out of receiving these communications may impact your use of our Platform.

3.7 Medical Certificates

(a) Neither we, nor the Health Practitioners using our Platform, guarantee that a medical certificate will be provided. Provision of any health services (including a telehealth consultation and/or provision of a medical certification) remains at all times at the sole and complete discretion of the Health Practitioner.

(b) If the Health Practitioner considers it appropriate to provide a medical certificate, we will deliver the medical certificate to you by the method and in the format agreed with the Health Practitioner.

(c) We do not provide medical certificates directly and are not responsible for the medical certification process. You agree to hold us harmless from any claims that arise due to the provision or non-provision of a medical certificate by a Health Practitioner.

4. Use of Platform

4.1 Permitted Use

(a) You may view the Platform using a web browser or mobile device and copy or print hard copies of parts of the Platform solely for the purposes provided for in these Terms.

(b) Any other use, including the modification, distribution, transmission, republication, display, or performance of the content on the Platform, except as provided for under these Terms, is strictly prohibited.

4.2 Your Obligations

You represent and warrant to:

use the Platform in accordance with these Terms and for lawful purposes only;
comply with applicable laws and regulations; and
contact your general practitioner immediately if directed to by a Health Practitioner.

4.3 Limitations

In accessing the Platform, you represent and warrant that you will not:

modify or copy the layout of the Platform or any computer software and code contained in the Platform;
commit any act or engage in any practice that:

is harmful to our systems, reputation, or goodwill; or
interferes with or disrupts the integrity of the Platform, including but not limited to, by hacking, transmitting any viruses, spyware, malware, or any other unauthorized malicious code of a destructive or disruptive nature;

create accounts with us through unauthorized means, including by using an automated device, script, bot, or other similar means;
restrict, or attempt to restrict, another User from using or enjoying the Platform;
interfere with the privacy of another person or harvest or otherwise collect information about others, including Registration Information, without their consent;
infringe any intellectual property rights or any other contractual or proprietary rights of another person;
bypass any measures used to prevent or restrict access to our Platform;
do any act, engage in any practice or omit to do any act or engage in any practice that:

is or could reasonably be considered obscene, illegal, offensive, inappropriate, defamatory, indecent, threatening or objectionable in any way;
would cause us to breach or to be taken to breach a law;
would bring us into disrepute;
or interferes with the integrity or supply of the Platform to all Users;

encourage or facilitate violations of these Terms;
distribute or send communications that contain spam, chain letters, or pyramid schemes;
harass, intimidate, act violently or inappropriately towards, or be discriminatory against another User.

5. Payment Terms

5.1 Fees

(a) We may charge fees to Users in consideration for us making the Services available.

(b) Fees may be one-off (One-off Fees), or for an annual subscription or monthly subscription (Subscription Fees), (collectively, Fees).

(c) We will advise you of any applicable Fees (including any applicable GST) when you are requesting a health service through our Platform. Our Fee rates can be found on our website and Platform, prior to checkout.

(d) Fees are payable in advance and are non-refundable, except as expressly provided in these Terms.

(e) Fees and all other fees, charges and prices are stated in Australian dollars and are exclusive of applicable taxes, unless otherwise stated. Fees may be converted to your local currency at the time of payment. We will be entitled to add on GST for any supply in Australia.

(f) We reserve the right to change the Fees at any time and we will provide Users with reasonable notice of any fee changes before they become effective.

(g) You are responsible for paying all Fees and taxes and we reserve the right to charge you such applicable taxes.

5.2 Payment Method

(a) Fees must be paid in advance with a valid credit card.

(b) All credit card payments are subject to validation checks and authorizations by the card issuer. If the issuer of your payment card refuses to or does not for any reason authorize payment of the Fees, the payment will not be processed.

5.3 Refund of Fees

(a) If the Health Practitioner that you are connected with determines, in their sole and absolute discretion, that telehealth is not appropriate in your circumstances, then we will refund the Fees paid by you in full within a reasonable timeframe.

5.4 Order Fees

(a) Any payments for Medication (including delivery) (Order Fee) will be made through our third-party payment processor, or by any other payment method set out on the Platform.

(b) Payment for the Order Fee will be processed at the time the Pharmacy accepts the Order Request.

(c) As the Pharmacy’s limited payment collection agent, we will collect all payments for Medication and the payment will be transferred to the Pharmacy according to the agreement we have with the Pharmacy.

(d) To the extent permitted by law, once an Order Request has been accepted by a Pharmacy, no refund will be provided to you, unless the Pharmacy is unable to fulfill the Order and dispatch the Medication (Cancellation). We will notify you immediately of the Cancellation and notify you of other participating Pharmacies who may be able to accept your Order Request. In the event of a Cancellation you may choose to have a full refund or to submit an Order Request to another Pharmacy (if any).

6. Intellectual Property Rights

(a) In these Terms, Intellectual Property Rights means all intellectual property rights, including all copyright, patents, trade marks, design rights, trade secrets, circuit layouts, domain names, know-how and other rights of a similar nature worldwide, whether registered or not, and any applications for registration or rights to make such an application. The content is provided by Lietoeye to ReadyMED Telehealth Pty Ltd and is solely responsible for IP.

(b) We own or are the licensee of all rights, title and interest (including Intellectual Property Rights) in the Platform or to the material (including all text information and content, graphics, logos, type forms, and software) made available to you on the Platform (collectively, Platform Content). Your use of and access to the Platform does not grant or transfer any rights, title, or interest to you in relation to the Platform Content.

(c) You may access the Platform using a web browser or mobile device, and electronically copy and print hardcopy the Platform Content solely for your personal, non-commercial use.

(d) You must not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, reverse engineer, create derivative works from, transfer, or sell any Platform Content or any other material in whatever form contained within the Platform unless expressly stated otherwise in these Terms.

(e) To the extent that the Platform uses any open source or third-party code that may be incorporated into the Platform, such access to the open source code is provided subject to the terms imposed by the licensor of that open source code. You acknowledge and agree that any open source code is made available "as is", without any warranty from us.

7. User Content

7.1 General

(a) We reserve the right, but are not obliged, to monitor, review, verify, edit, modify or delete material, content, data or information created, generated or transmitted by Users through the Platform (User Content) and we do not control the accuracy of User Content.

(b) We do not claim ownership of any User Content. You grant us a perpetual, non-exclusive, royalty-free, irrevocable, worldwide, assignable and transferable licence to use, reproduce, modify, copy, store and share the User Content, for our business or commercial purposes.

(c) You consent to any act or omission which would otherwise constitute an infringement of your moral rights. If a third party has moral rights in your User Content, you must ensure the third-party consents in the same manner.

(d) The views expressed in any User Content are the views of Users and not those of us unless specified otherwise. We are not responsible for and disclaim all liability in respect of any User Content. We encourage you to report problems, offensive content or comments and malicious use of the Platform to us.

7.2 Security of Content

(a) We will take all reasonable steps to implement, maintain and enforce security procedures and safeguards to protect the security, confidentiality and integrity of the User Content from unauthorised access or use by a third party or misuse, damage or destruction by any person.

(b) However, we do not guarantee and cannot ensure the security of User Content and to the extent permitted by law, we expressly exclude liability for any such loss, however caused.

7.3 Prohibited Content

You must not create, upload or generate any User Content:

(a) unless you hold all necessary rights, licences and consents to do so;

(b) that would cause you or us to breach any law, regulation, rule, code or other legal obligation;

(d) that infringes the rights, including intellectual property rights, of any third party.

8. Third Party Links

The Platform may contain links and other pointers to websites or applications owned and operated by third parties. We do not control these linked websites and are not responsible for the contents of any linked website. Your access to any such website is entirely at your own risk. You should contact the relevant third-party directly to enquire as to the accuracy and completeness of that information prior to entering into a transaction in relation to the third-party products and services.

9. Disclaimer

To the fullest extent permitted by law, you agree and acknowledge that:

(a) the Platform is provided “as is” and “as available” and the entire risk arising out of your use of the Platform remains solely with you;

(b) we do not control, endorse and are not responsible for any User Content;

(c) we retain complete control over the Platform and may alter, amend or cease the operation of the Platform in our sole discretion;

(d) we make no warranty or representation that any result or objective can or will be achieved or attained by accessing the Platform;

(e) we make no warranty or representation that the Platform will be continuous, uninterrupted, accurate, fault-free, virus-free, secure or accessible at all times;

(f) we may remove any content, material and/or information, including any User Content, without giving any explanation or justification for removing the material and/or information;

(g) you are responsible for considering the appropriateness of the Platform, its services and any Platform Content, for your intended application and use and we give no warranty, guarantee or representation that the Platform, its services or the Platform Content is suitable for or meets your requirements; and

(h) we reserve the right, but are not obliged, to monitor or become involved in any dispute between Users.

10. Disclaimer