How can I request for additional information to be added on my medical certificate?

To request for additional information to be added on your medical certificate, you can contact us at support@readymed.com.au. One of our team members will assist you and forward the request to our Partner Doctor.

How long does it take to add additional information on a medical certificate?

The time it takes to add a doctor remark on a medical certificate will depend on the availability of the Partner Doctor. However, we will process your request as quickly as possible and keep you informed of the status of your request.

What information do I need to provide when making a request for adding additional information?

When making a request for additional information to be added, please provide your name, email address, and a brief explanation of the reason for the request.

Will my request for adding additional information be approved?

Our Partner Doctor will review your request and determine if it is appropriate to add the additional information requested. It is important to note that additional information can only be added if the partner doctor approves the request.

Why may a Partner Doctor reject my request for adding additional information?

Our Partner Doctor may reject a request for a doctor remark for a variety of reasons, including:

• The request is not relevant to the medical condition or diagnosis on the certificate.
• The request is not supported by the patient's medical history or treatment.
• The request is not in line with ethical or professional standards.
• The patient has not provided sufficient information or documentation to support the request.
• The request is not in compliance with the laws and regulations of the relevant jurisdiction.

How can I check the status of my request to add additional information?

You can check the status of your request for adding additional information by contacting us at support@readymed.com.au. One of our team members will be happy to assist you and provide an update on the status of your request.

Can partner doctors backdate medical certificates?

There are two answers to this:

• If you are requesting the date a medical certificate is generated by a Practitioner to be in the past, this is what you would traditionally call "backdating," which is not allowed. For example, if you receive a consultation on the 2^nd of July, but you want the certificate to state that this was provided on the 1^st of July, this is not allowed.
• However, consider a scenario where you request a medical certificate consultation on the 2^nd of July, and you were too sick on the 1^st of July to make the request. If our Partner Practitioner deems it suitable, they can provide you a medical certificate which covers the medically justifiable period up to a date prior to the request date. This means you could be covered for the 1^st and the 2^nd of July. The date the certificate is generated can only be from the date it is requested, which would be the 2^nd of July in this case.

Can partner doctors extend medical certificates for future dates?

Medical certificates must be issued for the specific duration of the medical condition or treatment and cannot be extended beyond the date indicated on the certificate.

Why can't partner doctors backdate or extend medical certificates?

Backdating and extending medical certificates are not in compliance with the guidelines in Australia. It is also not in line with the principles of good medical practice and may be considered fraudulent.

What should I do if my medical condition lasts longer than the duration indicated on my medical certificate?

If your medical condition lasts longer than the duration indicated on your medical certificate, you will need to schedule another request with a partner doctor or visit a doctor in-person.

Q: What happens if the dates on my medical certificate are incorrect?

A: If the dates on your medical certificate differ from those you requested, it may be because your Partner Practitioner adjusted them to align with what they believe is medically justifiable, based on the information provided for your consultation. To request an amendment to the dates, please submit a new request and specify the required dates clearly based on your symptoms. You may request a refund for the initial consultation if the new request is submitted on the same day. Note, it is not guaranteed that your Partner Practitioner will amend these dates.

Q: How do I request for an amendment of the dates on my medical certificate?

A: Unfortunately, we are unable to amend dates on your medical certificate due to regulatory requirements. However, if the error was caused by a system error, you may request a review of your medical certificate by contacting us at support@readymed.com.au. Provide your name, the reference number of your medical certificate, and a brief explanation of the reason for the request. All amendments are subject to the approval of your Partner Practitioner.

Q: Will my request for an amendment of the dates on my medical certificate be approved?

A: Our Partner Practitioner will review your request and determine if it is appropriate to make the amendment. However, it is important to note that amendments can only be made if Our Partner Practitioner approves the request.

Q: Why may a Partner Practitioner reject my request for an amendment on my medical certificate?

A: Our Partner Practitioner may reject a request for an amendment on a medical certificate for a variety of reasons, including:

• The request is not relevant to the Partner Practitioner’s assessment of your condition
• The request is not in line with ethical or professional standards
• The request is not in compliance with the laws and regulations of the relevant jurisdiction
• The request is made for fraudulent purposes

Q: How can I fix my name or date of birth on my medical certificate if it's incorrect?

A: If your name or date of birth is incorrect on your medical certificate, you can request for it to be corrected by sending us an email at support@readymed.com.au. Along with the email, you are required to attach a government-issued ID that displays your correct name and date of birth.

Q: How long does it take to fix incorrect details on a medical certificate?

A: The time it takes to fix incorrect details on a medical certificate will depend on the availability of the Partner Doctor. However, we will process your request as quickly as possible and keep you informed of the status of your request.

Q: What happens once I send the email with my government-issued ID and correct details?

A: Once we receive your email, with the government-issued ID and correct details, we will forward your request to your Partner Doctor for review.

Q: Will my request to correct the details on my medical certificate be approved?

A: Our Partner Doctor will review your request and determine if it is appropriate to make the correction. It is important to note that corrections can only be made if the partner doctor approves the request.

Q: Why may a Partner Doctor reject my request to correct the details on my medical certificate?

A: The Partner Doctor may reject a request to correct the details on a medical certificate for a variety of reasons, including:

• The request is not supported by the government-issued ID or other supporting documents provided
• The request is not in line with ethical or professional standards
• The request is not in compliance with the laws and regulations of the relevant jurisdiction
• The request is made for fraudulent purposes

Q: How can I check the status of my request to correct the details on my medical certificate?

A: You can check the status of your request to correct the details on your medical certificate by contacting us at support@readymed.com.au. One of our team members will be happy to assist you and provide an update on the status of your request.

Q: What should I do if I entered the wrong mobile number into the system?

A: If you entered the wrong mobile number into our system, you can contact us at support@readymed.com.au to have it corrected. Please provide your name, receipt number, and your correct mobile number.

Q: How long will it take for the correction to take effect?

A: We will process your request as soon as possible, and the correction should take effect as soon as we get to your ticket.

Q: How will I know that my mobile number has been corrected?

A: We will confirm with you via email that your mobile number has been corrected.

Q: Can I get the direct phone number of the Partner Practitioner?

A: No, for security and privacy reasons, we do not provide the direct phone number of the Partner Practitioner. The Partner Practitioner will call you at the number you provided in your registration.

Q: What should I do if I don't receive a call from the Partner Practitioner?

A: If you don't receive a call from the Partner Practitioner, please contact us at support@readymed.com.au as soon as possible. We will investigate the reason for the missed call and take the appropriate action to resolve the issue.

Q: What if I miss the call from the Partner Practitioner?

A: If you miss the call from the Partner Practitioner, you can expect a call later. However, if you don't, we recommend that you contact us at support@readymed.com.au to reschedule the call. We will do our best to accommodate your schedule, but please note that availability may be limited.

Q: What should I do if I haven't received my prescription or medical certificate after my consultation with the Partner Practitioner?

A: If you haven't received your prescription or medical certificate on the same day of your consultation, please contact us at support@readymed.com.au. Provide your name and a brief explanation of the reason for your inquiry. We will investigate the matter and ensure that you receive your prescription or medical certificate as soon as possible.

Q: How long should I expect to wait for my prescription or medical certificate?

A: We strive to provide our customers with their prescriptions or medical certificates on the same day of their consultation. However, in some cases, there may be a delay due to unforeseen circumstances. If you have not received your prescription or medical certificate within a reasonable time, please contact us at support@readymed.com.au.

Q: What should I do if I missed the call from the Partner Practitioner?

A: If you missed the call from the Partner Practitioner, we recommend that you contact us at support@readymed.com.au to arrange an alternative appointment. The Partner Practitioner will contact you again based on their schedule.

Q: How soon can I expect the Partner Practitioner to call me back?

A: The Partner Practitioner's schedule may change without notice, so we cannot provide an estimated time for the call back. We will do our best to accommodate your schedule as much as possible, but please note that availability may be limited.

Q: Can I request a specific time for the next call?

A: We understand the importance of your time and will do our best to accommodate your schedule. However, we do not offer the option to request a specific time for the next call as the Partner Practitioner's schedule may change without notice.

Q: Will I be charged again for the next call?

A: No, you will not be charged again for the next call if you missed the initial call.

Q: What should I do if I don't receive a call from the Partner Practitioner again?

A: If you don't receive a call from the Partner Practitioner again, please contact us at support@readymed.com.au as soon as possible. We will investigate the reason for the missed call and take the appropriate action to resolve the issue.

Q: I've made a request outside of your operating hours - will I still get a call?

A: If a customer requests a consultation outside of operating hours, they will be prioritised in the queue to be called by their Partner Practitioner on the next business day. However, please note that Partner Practitioners are unable to call outside of business hours under any circumstances.

Q: What should I do if I need a consultation outside of your operating hours?

A: If you need a consultation outside of our operating hours, we recommend that you contact us during our operating hours. We will do our best to accommodate your schedule as much as possible.

Q: What should I do if I don't receive a call from the Partner Practitioner on the next business day?

A: If you don't receive a call from the Partner Practitioner on the next business day, please contact us at support@readymed.com.au as soon as possible. We will investigate the reason for the missed call and take the appropriate action to resolve the issue.

Q: Is there a way to expedite my consultation request?

A: We will do our best to accommodate your schedule as much as possible. If you are in an emergency and require urgent medical attention, please call 000 for an ambulance.

Q: When will I receive the results of my pathology test?

A: Once you’ve received your pathology request form, bring it to any pathology lab in your area to complete the testing. Once we receive your results from your pathology lab, we will notify you that they are ready and you can request for a consultation with a Partner Practitioner on the ReadyMED platform. They will then discuss the results with you and advise you on the next steps.

A: However, if it has been more than 10 business days since you have completed your testing at your pathology lab of choice, please contact us at support@readymed.com.au and we will investigate this delay for you.

Q: From what number can I expect a call from medical practitioners?

A: Our Medical Practitioner can call you from “No Caller ID.”