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Healthcare, Anytime, Anywhere!
Request a consultation with a Partner Practitioner who can assess your
needs, or request a medical certificate.
Requests for medical certificates will be reviewed within 60 minutes. A certificate, signed by an AHPRA-registered doctor, will be sent to you via email.
$27.50 Request CertificateConsult an Australian registered doctor for advice, prescriptions, or referrals, including pathology, radiology, and specialist services.
$38.50 Consult NowAnswer a few simple questions about your health and needs. It only takes a few minutes.
A registered doctor will review your request and follow up via a message or a call.
If approved, get your medical certificate, prescription, or advice delivered to your phone.
With traditional healthcare systems struggling, Australia’s demand for telehealth is skyrocketing. The growing health challenges called for a modern solution.
That’s why we created ReadyMed. By leveraging research, data, and cutting-edge technology, we’re delivering quality healthcare to thousands — and this is just the beginning.
Who issues Medical Certificate in ReadyMED platform?
At ReadyMED, all medical certificates are provided by AHPRA-registered partner medical practitioners.
How long does it take to receive a medical certificate using the ReadyMED platform?
At ReadyMED, we provide a platform that allows you to request a medical certificate from a partner medical practitioner. You will receive the medical certificate on the same day.
Am I guaranteed to receive a medical certificate?
You are not guaranteed to receive a medical certificate when using the ReadyMED platform. It is solely up to the Partner Medical Practitioner's clinical judgement.
What should I do if I don’t receive my medical certificate within the estimated time frame?
If you do not receive your medical certificate within the stated time frame, please contact us at support@readymed.com.au. One of our team members will be happy to assist you and investigate the delay.
How can I request for additional information to be added on my medical certificate?
To request for additional information to be added on your medical certificate, you can contact us at support@readymed.com.au. One of our team members will assist you and forward the request to our Partner Doctor.
How long does it take to add additional information on a medical certificate?
The time it takes to add a doctor remark on a medical certificate will depend on the availability of the Partner Doctor. However, we will process your request as quickly as possible and keep you informed of the status of your request.
What information do I need to provide when making a request for adding additional information?
When making a request for additional information to be added, please provide your name, email address, and a brief explanation of the reason for the request.
Will my request for adding additional information be approved?
Our Partner Doctor will review your request and determine if it is appropriate to add the additional information requested. It is important to note that additional information can only be added if the partner doctor approves the request.
Why may a Partner Doctor reject my request for adding additional information?
Our Partner Doctor may reject a request for a doctor remark for a variety of reasons, including:
How can I check the status of my request to add additional information?
You can check the status of your request for adding additional information by contacting us at support@readymed.com.au. One of our team members will be happy to assist you and provide an update on the status of your request.
Can partner doctors backdate medical certificates?
There are two answers to this:
Can partner doctors extend medical certificates for future dates?
Medical certificates must be issued for the specific duration of the medical condition or treatment and cannot be extended beyond the date indicated on the certificate.
Why can't partner doctors backdate or extend medical certificates?
Backdating and extending medical certificates are not in compliance with the guidelines in Australia. It is also not in line with the principles of good medical practice and may be considered fraudulent.
What should I do if my medical condition lasts longer than the duration indicated on my medical certificate?
If your medical condition lasts longer than the duration indicated on your medical certificate, you will need to schedule another request with a partner doctor or visit a doctor in-person.
Q: What happens if the dates on my medical certificate are incorrect?
A: If the dates on your medical certificate differ from those you requested, it may be because your Partner Practitioner adjusted them to align with what they believe is medically justifiable, based on the information provided for your consultation. To request an amendment to the dates, please submit a new request and specify the required dates clearly based on your symptoms. You may request a refund for the initial consultation if the new request is submitted on the same day. Note, it is not guaranteed that your Partner Practitioner will amend these dates.
Q: How do I request for an amendment of the dates on my medical certificate?
A: Unfortunately, we are unable to amend dates on your medical certificate due to regulatory requirements. However, if the error was caused by a system error, you may request a review of your medical certificate by contacting us at support@readymed.com.au. Provide your name, the reference number of your medical certificate, and a brief explanation of the reason for the request. All amendments are subject to the approval of your Partner Practitioner.
Q: Will my request for an amendment of the dates on my medical certificate be approved?
A: Our Partner Practitioner will review your request and determine if it is appropriate to make the amendment. However, it is important to note that amendments can only be made if Our Partner Practitioner approves the request.
Q: Why may a Partner Practitioner reject my request for an amendment on my medical certificate?
A: Our Partner Practitioner may reject a request for an amendment on a medical certificate for a variety of reasons, including:
Q: How can I fix my name or date of birth on my medical certificate if it's incorrect?
A: If your name or date of birth is incorrect on your medical certificate, you can request for it to be corrected by sending us an email at support@readymed.com.au. Along with the email, you are required to attach a government-issued ID that displays your correct name and date of birth.
Q: How long does it take to fix incorrect details on a medical certificate?
A: The time it takes to fix incorrect details on a medical certificate will depend on the availability of the Partner Doctor. However, we will process your request as quickly as possible and keep you informed of the status of your request.
Q: What happens once I send the email with my government-issued ID and correct details?
A: Once we receive your email, with the government-issued ID and correct details, we will forward your request to your Partner Doctor for review.
Q: Will my request to correct the details on my medical certificate be approved?
A: Our Partner Doctor will review your request and determine if it is appropriate to make the correction. It is important to note that corrections can only be made if the partner doctor approves the request.
Q: Why may a Partner Doctor reject my request to correct the details on my medical certificate?
A: The Partner Doctor may reject a request to correct the details on a medical certificate for a variety of reasons, including:
Q: How can I check the status of my request to correct the details on my medical certificate?
A: You can check the status of your request to correct the details on your medical certificate by contacting us at support@readymed.com.au. One of our team members will be happy to assist you and provide an update on the status of your request.
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